Customer Service Representative Salary in Australia
Retail • All 12 Major Cities
Customer service representatives assist customers with inquiries, complaints, and orders.
Job Market Outlook
Knowledge work with significant AI applicability
Job supply roughly matches candidate availability
Projected employment decline over 5 years
Sources: Microsoft Research 2025, Jobs and Skills Australia 2025 Occupation Shortage List
Customer Service Representative Salary by City
Detailed City Comparison
| City | Average | Take-Home |
|---|---|---|
| 1SydneyNSW | $60,500 | $50,352 |
| 2CanberraACT | $59,400 | $49,604 |
| 3MelbourneVIC | $57,750 | $48,482 |
| 4DarwinNT | $57,750 | $48,482 |
| 5PerthWA | $56,100 | $47,360 |
| 6BrisbaneQLD | $52,250 | $44,742 |
| 7Gold CoastQLD | $50,600 | $43,620 |
| 8AdelaideSA | $49,500 | $42,872 |
| 9WollongongNSW | $48,400 | $42,124 |
| 10NewcastleNSW | $48,400 | $42,124 |
| 11GeelongVIC | $47,850 | $41,750 |
| 12HobartTAS | $46,750 | $41,002 |
Cost of Living Index: Sydney = 100. Lower values indicate lower cost of living.
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Hourly Rate
Based on a standard 38-hour work week (Australian full-time hours):
Frequently Asked Questions
How much does a Customer Service Representative earn in Australia?
The average Customer Service Representative salary in Australia is $52,938 per year, or approximately $27 per hour. Salaries typically range from $38,250 for entry-level positions to $74,800 for senior roles.
What is the take-home pay for a Customer Service Representative?
A Customer Service Representative earning the average salary of $52,938 takes home approximately $45,210 per year after income tax and Medicare levy, or $3,768 per month.
Where do Customer Service Representatives earn the most in Australia?
Sydney offers the highest Customer Service Representative salaries at $60,500 on average, followed by Canberra at $59,400.
Is Customer Service Representative a good career in Australia?
Customer Service Representative is a stable career choice in Australia. The job market is stable, and the average salary of $52,938 is below the national median.
How much do Customer Service Representatives make per hour?
Customer Service Representatives earn approximately $27 per hour on average in Australia, based on a 38-hour work week. Hourly rates range from $19 for entry-level positions to $38 for experienced professionals.
About Customer Service Representative Salaries in Australia
The average Customer Service Representative salary in Australia is $52,938 per year, or approximately $27 per hour. Salaries range from $38,250 for entry-level positions to $74,800 for senior roles with extensive experience.
Sydney offers the highest average Customer Service Representative salary at $60,500, while Hobart has the lowest at $46,750.
After tax, a Customer Service Representative earning the average salary takes home $45,210 per year, or $3,768 per month.
Key Factors Affecting Customer Service Representative Salaries
- Location: Major cities like Sydney and Melbourne typically offer higher salaries but also have higher costs of living.
- Experience Level: Entry-level positions start around $38,250, while senior roles can reach $74,800.
- Industry: Different industries offer varying compensation for Customer Service Representative roles.
- Company Size: Larger companies typically offer higher salaries and more benefits.
Salary data is based on industry reports, job postings, and government statistics. Individual salaries may vary based on experience, qualifications, and employer. Tax calculations are estimates for the 2024-25 financial year.